WA Connector for Gupshup

Bring your WhatsApp customer service into Bitrix24 seamlessly. With WA Connector for Gupshup, you centralize all WhatsApp conversations in Open Lines (Channels), allowing your team to respond to customers without leaving the CRM.

This application connects Bitrix24 to the official WhatsApp Business API through Gupshup (https://www.gupshup.io), an official Meta Business Solution Provider (BSP). To use this connector, you need an active Gupshup account with a verified WhatsApp Business API number.

Key features:

• Professional Centralization: Manage WhatsApp conversations directly in Bitrix24 chat.

• Multimedia Messages: Send and receive photos, videos, audio, and documents (PDF, etc.).

• Read Receipts: Know exactly when the customer received and read your message with status icons in chat (sent, delivered, read).

• Template Messaging (HSM): Send approved WhatsApp templates directly from the CRM timeline, with real-time preview and dynamic variables.

• Automation via Workflows (Bizproc): Set up automatic HSM sending in Bitrix24 automation workflows.

• Multiple Lines: Configure different WhatsApp numbers for different departments or service queues.

• Audio Widget: Record and send voice messages directly from Bitrix24 Messenger.

• Multi-tenant: Support for multiple Bitrix24s with full data isolation.

• Reliability: Robust infrastructure ensuring message and attachment delivery.

Pricing:

• WA Connector subscription: Starting at US$ 14.90/month per portal (all features included). A 10-day free trial is available. See full pricing details at https://docs.universonext.com.br/wa-connector-for-bitrix/en/index.html
  
• Gupshup fees: Gupshup charges a standard US$ 0.001 per message fee. WhatsApp conversation-based fees are billed separately at actuals by Gupshup. For detailed Gupshup pricing, visit https://www.gupshup.io/channels/self-serve/whatsapp/pricing
  

Requirements: A Gupshup account (https://www.gupshup.io) with an active WhatsApp Business API and an approved phone number.