Placetel

Placetel integrates Bitrix24 telephony with your CRM so inbound and outbound calls are registered automatically. It helps sales teams see caller details, call history, and related CRM records without manual search. This keeps calls tied to leads, contacts, and deals.

Why businesses use it

When calls live outside the CRM, teams lose context, miss follow‑ups, and spend time searching for customer data. This integration keeps calls and CRM records in sync.

Business value

• Less manual logging of incoming and outgoing calls

• Faster response with automatic call cards and client details

• Cleaner CRM records with call history and recordings saved in Bitrix24

• Better visibility with call tracking in Sales Intelligence

Common use cases

• Register inbound and outbound Placetel calls in Bitrix24 automatically

• Auto‑create leads/contacts/deals based on call settings

• Show a call card with client details before answering

• Play call recordings directly in the CRM slider

• Use callback and click‑to‑call inside the CRM slider

How it works

Install the app from Bitrix24.Market, sign in to Placetel, and enter your API key. Select Placetel as the operator in Bitrix24 telephony settings and configure lead creation and responsible employee rules.

The app works with Bitrix24 commercial plans only; free plan users can test during the trial and then upgrade. Placetel must be connected with SIP phone numbers, and the SIP application must be running for Bitrix24 connection.


FAQ

We miss call context in CRM. How do we see caller details quickly?

Enable the integration so Bitrix24 shows an automatic call card with client details before answering.

We need calls to be logged automatically. Is that supported?

Yes. Incoming and outgoing Placetel calls are registered automatically in Bitrix24 after setup.

We want leads created when numbers are unknown. Can this be done?

Yes. You can enable automatic lead creation when a number is not found in the CRM