Aelo — AI Call & Chat Analytics

Stop listening to calls by hand. Start managing on data.

A head of sales can realistically listen to 5–10% of calls. The other 90% are a blind spot: lost deals, repeated rep mistakes, script violations no one caught. Aelo closes that gap — it transcribes and analyzes 100% of your calls and chats and drops a ready verdict where your team already works: the lead, deal, or contact card in Bitrix24.

What Aelo does with every conversation

Aelo isn't "another transcription tool" — transcription is just the base. The value is what happens next. For every conversation Aelo extracts structured signals: a quality score (0–100) across greeting, qualification, objection handling, closing attempt, mandatory phrases and forbidden words; deal probability; and attention flags with a quote and timecode ("at 03:42 the rep didn't handle the price objection"). These land in Bitrix24 instantly — deal fields update, a Smart Process with the breakdown is created, a task is assigned, an alert fires on a problem call.

Quality control without manual sampling

Instead of subjective "by ear" review — an algorithmic breakdown on the same criteria for every rep, every call and every chat. QA stops depending on who reviewed and in what mood. The manager opens Bitrix24 and sees who to coach and on what, with concrete examples and quotes. Daily email digest with priorities.

Configure it for your team — no developer

Analysis Setup lets you switch the analysis modules that matter to your team on and off, bind an analysis profile to each conversation category, and turn your own script into script rules with mandatory phrases — without a developer. Not a generic score: your terms, your criteria, your phrases.

Per-minute pricing and budget control

Most AI tools send a black-box invoice at month end. Aelo charges one fixed rate per analyzed minute, set by your plan — no separate charges for transcription or the AI model. Billing is prepaid — processing only runs while you have balance, and a budget limiter alerts you at 80% and 100% of your monthly ceiling. You know the cost up front and never overrun.

Every analysis is verified

Before anything reaches Bitrix24, each analysis goes through an independent check against the transcript — for safety and for facts. CRM fields or agreements the transcript does not confirm are not delivered, and the record is flagged for review; CRM automation runs only on verified analyses. Speech recognition runs on ElevenLabs Scribe v2 and covers 90+ languages.

Who it's for

B2B teams on Bitrix24 with a sales team of 5 to 30+ reps who run calls and chats and want to coach on data, not gut feel. For Bitrix24 Partners — multi-tenancy with per-client data isolation and a single control panel.

Key features

• Native Bitrix24 integration — verdict in the lead/deal/contact card, Smart Process, tasks and alerts. No separate system to open.
  
• 100% of calls and chats analyzed — quality score, deal probability, objection handling, flags with quote and timecode.
  
• Smart Process with full breakdown — every analysis as a Smart Process item right in the CRM.
  
• Per-minute pricing — one fixed rate per analyzed minute, set by your plan; no separate transcription or model charges.
  
• Budget limiter — alerts at 80% and 100% of the monthly limit, no invoice surprises.
  
• No-code setup — Analysis Setup: enable the modules you need and turn your own script into script rules, without a developer.
  
• Every analysis verified — checked against the transcript for safety and facts; unconfirmed CRM fields and agreements are not delivered.
  
• Multi-tenancy for integrators — per-client data isolation, one panel, per-client cost report.
  

What it costs

Aelo is a paid cloud service by Auspex Streamline S.L., billed on the Aelo side — the app is the Bitrix24 client for it. Every workspace starts free: 100 analyzed minutes every month, no credit card. Paid plans start at $59/month for 1,000 analyzed minutes (5.9¢ per minute) and scale down to 4.0¢ per minute on larger plans. You are billed only for analyzed minutes — seats are unlimited and never change the bill. Extra minutes beyond your plan bill at your plan's own rate, with no penalty markup, and a budget limiter warns you at 80% and stops processing at 100% of the ceiling you set.

Service website: aelo.cloud

Full plan and per-minute table: https://aelo.cloud/en/pricing/